CIC is here to listen to you at all times

A relationship based on clarity is the key to your trust and loyalty.

CIC has always been committed to this transparency, by providing you with clear information on how the products and services we offer work. Despite our constant endeavour to provide you with the highest quality of service, difficulties may arise.

Below you will find :

  • the ways in which you can raise a complaint with us
  • and, if necessary, the available remedies.

Your dedicated points of contact

Should you be dissatisfied with the products and services offered by CIC, you have dedicated points of contact.

First and foremost : Your CIC Brussels branch

Contact your account manager or the branch director. They can be contacted by whichever method suits you best :

  • by making an appointment at the branch,
  • or by sending an email to cicbrux@cic.be
  • or by posting a letter to :

CIC Brussels Branch
Boulevard du Roi
Albert II 2
B-1000 Brussels

 

Secondly : the Compliance Department

If you are not satisfied with the response provided, you may submit a complaint in writing to the Compliance Department of CIC Brussels Branch, whose contact details are as follows :

CIC Brussels Branch
Compliance Department
Boulevard du Roi Albert II 2
B-1000 Brussels
Email : cicbecompliance@bruxelles.cic.be

 

Thirdly : OMBUDSFIN, a final recourse in certain specific cases

If you are not satisfied with the branch’s final response, you may, as a business and for certain types of complaints, contact Ombudsfin (the Financial Ombudsman).

For further details, please visit the website www.ombudsfin.be

You must submit your case in writing to the following address :

Ombudsfin
North Gate II
Boulevard du Roi Albert II No. 8, PO Box 2
B -1000 Brussels
Tel : +32 (0)2 545 77 70
Fax : +32 (0)2 545 77 79
Email : ombudsman@ombudsfin.be
Website : www.ombudsfin.be